Operation and control critical processes occurring events and POS controllers shops, involving support activities that need dedicated resources for their implementation. The model defined in the retailers to operate sales channels, currently requires an installed technology in each of the shops lined with certain corporate standards base. The traditional approach is to centralize the technologies that define business rules, understanding why the World Class Financial kind, Commercial and Logistics Systems, besides the Administrative. Sustaining this structure requires diverting efforts and resources on operational activities that are not business objectives. It is for this reason that Rhiscom proposes its service support and operation, so to automate functions and from the shops.